Our Service Level Agreement (SLA)
In today’s technology-driven world, investment in new technologies is a priority, leaving little or no budget for infrastructure maintenance.
And that’s why we’ve put together an SLA portfolio that is part of our performance promise and is set down in the form of a contract. For each individual service you can chose the right SLA which will contractually be guaranteed.
The service level defines the characteristics of the service in particular. Is a connection with guaranteed 24/7 availability and intervention during business hours sufficient, or does the service need to be fail-safe, i.e. redundant?